Refund policy

Returns

If something is wrong with what arrived

If your order arrives damaged, faulty or misprinted, mail shop@hulliganjack.com with a photo within 30 days of the parcel arriving. We will send you a new one or refund you, and you do not need to send the old one back. The same goes for a parcel that never arrives: tell us within 30 days of the outer limit given on the shipping page.

Those 30 days are our own promise, not the limit of your rights.

If you simply want to send it back

You have 14 days to cancel your order, counting from the day after the parcel arrives. You do not have to give a reason.

Tell us before those 14 days are up, either by mailing shop@hulliganjack.com or by using the form at the bottom of this page. A message is enough; you do not have to use the form.

Then send your order back within 14 days of telling us, to:

Chestford B.V., Hulligan Jack returns
West-Frieslandsingel 100
1705 DC Heerhugowaard
The Netherlands

You pay the postage to send it back and we cannot refund that. Get proof of posting; that is enough for us to start your refund.

We refund everything you paid, including the delivery cost that was in the price, within 14 days. You get your money back the way you paid.

Send it back unworn and in the condition it arrived in. You may try it on the way you would in a shop. If it comes back showing more use than that, we may take the loss of value off the refund.

Model cancellation form

To Chestford B.V., West-Frieslandsingel 100, 1705 DC Heerhugowaard, the Netherlands, shop@hulliganjack.com:

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:
Name:
Address:
Order number:
Signature (only if you send this on paper):
Date: